FREQUENTLY ASKED QUESTIONS
What is a Tusler Tours Ale Trail?
Our Ale Trails are guided walking tours exploring the rich history of the City of London through its historic pubs, ancient streets, brewing traditions and fascinating characters. Along the way, we uncover stories of London’s past, from medieval monasteries and old coaching houses to the development of brewing, trade and the modern City.
What makes Tusler Tours different?
We look beyond the usual tourist attractions to discover the stories hidden in the City’s lanes, courtyards and historic drinking establishments. Our tours combine local history, architectural detail, brewing heritage and the enduring traditions of the London pub, bringing the City’s past to life.
How long does a tour last?
Tour durations vary according to the route and experience selected. We offer shorter trails of approximately 90 minutes, as well as longer experiences lasting two to five hours. Please check the individual tour description for the advertised duration.
Where do the tours take place?
Our tours explore different parts of the historic City of London, with routes that may include areas around Fleet Street, Blackfriars, St James’s, Hatton Garden and other historic neighbourhoods.
The meeting point and route details will be provided with your booking confirmation.
Will we visit historic pubs?
Yes, where included in the particular tour itinerary. We aim to explore the character, architecture and history of historic pubs and their place in London’s social and commercial life. Access to individual establishments may vary according to opening hours, availability and venue policies.
How do I book?
Bookings can be made online through www.tuslertours.com. Select your preferred tour and date, follow the booking instructions and complete payment through the available checkout facilities.
You should receive a booking confirmation once your booking has been successfully completed.
How much do the tours cost?
Prices depend on the tour, duration. The price will be displayed in the relevant tour description before you book.
Unless specifically stated, drinks, food and personal purchases are not included in the tour price.
Can I book a private tour for a group?
Yes, private group tours may are available. They can be an enjoyable way to explore the City with friends, colleagues or a special-interest group.
Contact us at info@tuslertours.com to discuss your preferred date, group size, interests and the type of experience you would like.
Can you arrange corporate or bespoke tours?
Please get in touch to discuss a tailored experience. We can consider routes and themes suited to your group’s interests, subject to availability and the practicalities of the proposed itinerary.
What happens after I book?
Your booking confirmation will contain the details of your reservation. Please check the date, start time and meeting-point information carefully. If you have not received confirmation, check your junk or spam folder before contacting us.
What should I wear?
Comfortable walking shoes are recommended, as routes may include uneven pavements, historic surfaces, steps and narrow streets. Dress for the weather and bring a waterproof jacket or umbrella when appropriate.
How much walking is involved?
All our Ale Trails involve walking between locations. The amount depends on the route and duration selected. Please read the individual tour description and contact us before booking if you have questions about walking distances or accessibility.
Are the tours suitable for people with limited mobility?
We welcome enquiries about accessibility and will do our best to help you decide whether a particular tour is suitable. However, the historic City contains uneven surfaces, steps, narrow passageways and venues that may have limited access.
Please contact us before booking to discuss any particular requirements.
What happens if it rains?
Tours generally go ahead in ordinary British weather, including light rain. Please dress appropriately for the conditions.
If severe weather or another circumstance makes a tour unsafe or impracticable, we may need to change, postpone or cancel it. If we cancel, you will be offered a full refund or an alternative date, subject to the arrangements in our Terms and Conditions.
What if I arrive late?
Please arrive at the meeting point around 10 minutes before the advertised start time. Tours normally depart on time, and it may not be possible to wait for late arrivals.
If you are delayed, contact us if possible. We will advise whether joining the group later is practical and safe.
Are drinks included in the price?
No drinks are not included. You can choose whether to purchase refreshments at any stops, subject to the venue’s arrangements.
Do I have to drink alcohol?
Not at all. Our tours are about history, heritage and storytelling as much as beer. Alcohol is entirely optional, and you are welcome to enjoy the experience without drinking.
Do I need to know anything about beer?
No previous knowledge is needed. Whether you are a beer enthusiast, a lover of history or simply curious about London’s historic pubs, you are very welcome.
Are the tours suitable for children?
Our standard Ale Trails are for adults aged 18 and over. Participants may be asked to provide valid photographic identification if their age is in doubt.
Can I cancel my booking?
Yes. Our standard cancellation policy is:
- More than seven days before the tour: full refund.
- Between 48 hours and seven days before the tour: 50% refund.
- Less than 48 hours before the tour: no refund will normally be available.
All cancellations remain subject to applicable consumer rights and the full Terms and Conditions on our website. Please email info@tuslertours.com with your booking reference if you need to cancel.
What happens if Tusler Tours cancels a tour?
If we cancel a tour, you will be offered either a full refund of the tour fee paid or an alternative date, subject to availability and your agreement.
Can I change my booking to another date?
Please contact us as soon as possible. We will consider requests to change dates or participant numbers, subject to availability. Changes cannot be guaranteed, particularly at short notice.
How can I contact Tusler Tours?
For booking enquiries, private tours, accessibility questions or further information, please email:
Where can I find your Terms and Conditions and Privacy Notice?
Both are available on our website. They explain our booking and cancellation arrangements and how we handle your personal information.
Ready to explore the City?
Join Tusler Tours for a guided journey through London’s historic streets, fascinating stories and enduring pub traditions.
Visit www.tuslertours.com to discover our Ale Trails and book your next adventure.