Terms and Conditions
Tusler Tours – City of London Ale Trails
- About Tusler Tours
Tusler Tours provides guided walking tours exploring the history, heritage, historic pubs, brewing traditions and hidden streets of the City of London.
These Terms and Conditions apply to bookings made through our website or other booking arrangements agreed with us.
In these terms, “we”, “us” and “our” refer to Tusler Tours, operated by [insert full legal name], trading as Tusler Tours, a sole trader in England. “You” and “your” refer to the person making a booking and the participants included in that booking.
Website: www.tuslertours.com
Email: info@tuslertours.com
- Bookings and Payment
2.1. Bookings may be made through our website using the online booking and payment facilities provided.
2.2. A booking is confirmed once payment has been successfully received and a booking confirmation has been issued.
2.3. All prices will be displayed before payment and charged in pounds sterling (£). Any additional charges will be disclosed before you complete your booking.
2.4. Please check your booking confirmation carefully and contact us promptly if any details are incorrect.
2.5. The person making a group booking is responsible for ensuring that all participants are aware of these Terms and Conditions.
2.6. Private, corporate and bespoke tours may be subject to additional arrangements agreed in writing.
- The Tours
3.1. Our London Ale Trails are guided walking tours combining local history, heritage, architecture, brewing traditions and visits to historic public houses where appropriate.
3.2. Tour descriptions, routes, stops and durations are provided in good faith but may be subject to reasonable changes because of venue availability, public events, road closures, weather, safety considerations or other circumstances beyond our reasonable control.
3.3. We cannot guarantee admission to any particular pub, building or other venue unless expressly confirmed as part of your booking.
3.4. Unless stated otherwise in the tour description, food, drinks, gratuities, travel expenses and entrance fees are not included in the tour price.
3.5. Tour durations are approximate and may vary depending on walking pace, questions, venue arrangements and other circumstances.
- Age Restrictions and Alcohol
4.1. Our standard Ale Trails are intended exclusively for adults aged 18 and over. Participants must be at least 18 years old on the date of the tour.
4.2. We reserve the right to request valid photographic identification where there is reasonable doubt about a participant’s age. Anyone unable to demonstrate that they meet the age requirement may be refused participation.
4.3. Alcohol consumption is optional. Participants are not required to purchase or consume alcoholic drinks to enjoy the historical and cultural aspects of the tour.
4.4. Drinks and refreshments are at the participant’s own expense unless expressly included in the booking description.
4.5. Participants choosing to consume alcohol must do so responsibly and comply with the law and the rules of the licensed premises visited.
4.6. We reserve the right to refuse or discontinue participation where a person’s conduct, including conduct arising from intoxication, creates a safety risk, causes disruption or involves abusive or threatening behaviour.
4.7. Where a participant is removed from a tour because of serious misconduct or unsafe behaviour, no refund will normally be offered, subject to applicable law.
4.8. We do not control the products, services, admission policies or decisions of independent pubs and other venues.
- Walking, Safety and Accessibility
5.1. Tours take place in public streets and may include uneven pavements, steps, narrow passageways, historic surfaces and crowded areas.
5.2. Participants should wear suitable footwear and clothing appropriate to the weather and route.
5.3. Participants must take reasonable care of their own safety, personal belongings and the safety of others, and follow the guide’s reasonable instructions.
5.4. Please contact us before booking to discuss any mobility or accessibility requirements. We will make reasonable efforts to accommodate these where practicable, although the historic nature of parts of the City may impose limitations.
5.5. Participants are responsible for deciding whether they are able to undertake the walking involved, taking account of their individual circumstances.
- Cancellation by You
We understand that plans can change. Our voluntary cancellation policy is as follows:
- More than 7 days before the tour: full refund of the tour fee paid.
- Between 48 hours and 7 days before the tour: 50% refund of the tour fee paid.
- Less than 48 hours before the tour: no refund will normally be available.
The applicable period will be calculated by reference to the scheduled start time of the tour.
To cancel, please email us at info@tuslerturs.com , providing your name, booking reference and tour date. We will confirm receipt of your cancellation and arrange any refund due.
Refunds will normally be returned to the original payment method.
These arrangements do not affect any cancellation or refund rights you may have under applicable law.
- Cancellation or Changes by Us
7.1. We may need to cancel, postpone or make reasonable changes to a tour because of illness, guide unavailability, severe weather, safety concerns, venue closures or other circumstances that prevent us from delivering the tour as planned.
7.2. If we cancel a tour, you may choose either:
- A full refund of the tour fee paid; or
- An alternative date, subject to availability and your agreement.
7.3. If a significant change to the tour is required, we will notify you as soon as reasonably practicable and discuss appropriate alternatives.
7.4. We are not responsible for additional expenses, such as travel or accommodation costs, except where liability arises under applicable law.
- Late Arrival and Missed Tours
8.1. Participants should arrive at the advertised meeting point at least 10 minutes before the scheduled start time.
8.2. Tours will normally depart at the advertised time. We cannot guarantee that the guide will be able to wait for late arrivals.
8.3. If you arrive late, contact us if possible. We will advise whether it is practical and safe for you to join the group at a later point.
8.4. No refund will normally be available for missed tours or late arrivals, subject to applicable law.
- Weather and External Circumstances
9.1. Tours generally operate in normal British weather conditions. Participants should dress appropriately and bring waterproof clothing where necessary.
9.2. If weather or other circumstances make a tour unsafe or impracticable, we may alter, postpone or cancel it in accordance with Section 7.
- Behaviour and Photography
10.1. Participants must treat the guide, other participants, venue staff and members of the public with courtesy and respect.
10.2. We may end a participant’s involvement in a tour in cases of serious misconduct, harassment, discriminatory behaviour, threats or conduct that creates a safety risk.
10.3. Participants may take photographs for personal use, provided this does not disrupt the tour or infringe another person’s privacy.
10.4. Photography inside pubs and other venues must comply with the venue’s rules and any restrictions imposed by its staff.
- Liability
11.1. We will take reasonable care in planning and delivering our tours and providing the services described at the time of booking.
11.2. We cannot guarantee that public routes and third-party venues will be free from hazards, disruption or changes beyond our control.
11.3. Participants are expected to exercise reasonable care, follow safety instructions and behave responsibly throughout the tour.
11.4. We are not responsible for the acts or omissions of independent third-party venues except where liability arises under applicable law.
11.5. Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
11.6. Nothing in these terms affects your statutory rights as a consumer.
- Intellectual Property
12.1. Our original website content, tour descriptions, written materials, photographs, maps and other materials remain the property of their respective owners.
12.2. Content owned by Tusler Tours may not be reproduced, republished or used commercially without our prior written permission, except where permitted by law.
12.3. Participants may share their own photographs and personal experiences of a tour, subject to respect for other people’s privacy and any applicable venue restrictions.
- Privacy and Personal Information
13.1. We use personal information to process bookings, communicate with participants, deliver tours and meet our legal obligations.
13.2. Personal information will be handled in accordance with applicable data protection law and our Privacy Notice, available on our website.
13.3. We will not use your contact details for unrelated marketing without an appropriate lawful basis.
13.4. Please consult our Privacy Notice for information about how personal data is collected, used, stored, shared and retained, and how you can exercise your data protection rights.
- Complaints
14.1. We want every participant to enjoy an informative, welcoming and memorable experience.
14.2. If you have a concern or complaint, please contact info@tuslertours.com , providing your booking reference, tour date and details of the issue.
14.3. We will endeavour to respond promptly and resolve complaints fairly.
- Changes to These Terms
15.1. We may update these Terms and Conditions to reflect changes to our services, booking arrangements or legal requirements.
15.2. The terms applicable to a confirmed booking will be those agreed at the time of booking, except where a change is required by law or otherwise agreed with you.
- Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protections that apply.
- Contact Details
Tusler Tours – City of London Ale Trails
Website: www.tuslertours.com
Email: info@tuslertours.com
We look forward to welcoming you on a Tusler Tours Ale Trail and sharing the fascinating history, traditions and character of the City of London.